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FAQ

How fast is IdeaTek’s internet?

We deliver internet speeds up to 1 Gigabit per second–1,000 Megabits. It’s kind of hard to wrap your head around a number that large. It’s basically a speed 10-1,000 times faster than most internet offered in the U.S.

Why would I need internet that fast?

Gigabit internet gives you access to extremely fast data transfer speeds, no limit on capacity and no competition for your bandwidth. You can operate multiple devices at the same time without the ups and downs you experience with slower internet service. Stream video without buffering. Work from home. Take online classes. Make full use of cloud computing. Participate in high-definition teleconferencing. Skype with lifelike clarity. Read more about the benefits of fiber Gigabit service.

Do you serve my area?

We cover several towns in South Central Kansas, including Buhler, Inman, Mt. Hope, Moundridge, Bentley, Yoder and Andale. We are expanding our territory, and will roll out our fiber first to those communities that show the greatest interest. Our initial investment is substantial to bring fiber lines into an area. We need have enough committed customers in a given area to justify that investment. Want fiber internet in your town? Tell us you’re interested here.

I have Gigabit internet, but a speed test showed my actual speed to be much slower. Why?

The actual speed you get is dependent upon a lot of factors, such as your equipment, whether you’re connecting wirelessly or hard wired and the number of devices you’re operating. Suffice it to say—we provide the fastest, best internet experience around. Learn more here.

Can I get Gigabit speeds through WiFi?

You’ll always experience the fastest speeds through a hard wire connection. Your wireless internet speed will be slower, and can vary depending on the type of lighting in your home, phones using wireless signals, the number of devices you’re using at the same time and other factors. Learn more here.

Do you offer TV?

We no longer offer a TV product. With the speeds we provide, you can easily take advantage of several over the top video streaming products, like Netflix. Learn more about your options here.

Do you offer phone services?

Yes! Our phone service is available for only $30 per line, and includes unlimited long distance, call waiting and a variety of other features. Business lines are typically $40. We offer toll free and other services as needed, and you can keep the number you have if you switch to IdeaTek.

Do you require a contract?

Yes. Most of our contracts are 24 months.

Do I need a landline to get IdeaTek fiber internet?

Nope!

How long has IdeaTek been around?

More than 15 years. Learn about our history here.

Why choose IdeaTek?

We’re owned by Kansans who’ve been providing next generation telecommunication services to rural Kansas for more than 15 years.  We deliver high reliability and extreme speeds, all backed up by our 24/7 Buhler, KS based customer service.

Will I need to buy a new router?

If you sign up for our Premium WiFi service in addition to our internet, we will provide all the equipment you need to get the best speeds. If you choose not to take our WiFi, you are welcome to keep your current router.  Many routers have speed limitations, however. Our team can provide suggestions for routers upon request.

What equipment do you install in my house?

We install a CPE (Customer Premise Equipment), which is about the size of a typical cable modem. We mount this on your wall near a power outlet, typically in the basement or first floor of your home. If you subscribe to our Premium WiFi, we’ll also install an AP (Access Point). This small circular device should be mounted at a high point in the house, centrally located for the best coverage.

How long does installation take?

Generally 1-2 hours, depending on where we install the CPE and AP. Once you express interest in having our service, a member of our sales team will contact you to set up a convenient appointment time between the hours of 8:00 a.m. – 5:00 p.m.

Who do I call if I have a problem?

We pride ourselves not just on offering the fastest available internet, but also on our customer service. If you have a problem with our product (which we don’t anticipate) call 1-855-IDEATEK or 620-543-2580 to speak to one of our friendly customer service reps in Buhler, KS.

Other questions?

Check out our support page or contact us at 1-855-IDEATEK or help@ideatek.com.